
FAQ
1. How long does it take to receive my order?
We strive to process and ship orders as quickly as possible. Typically, it takes about 1-3 business days for us to process your order and get it ready for shipment. Once your order is shipped, you can expect it to arrive within 5-7 business days. Please note that delivery times may vary depending on your location and any unforeseen circumstances.
2. What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please refer to our refund policy for more details on how to initiate a return.
3. Do you offer international shipping?
We currently ship to Canada and U.S.A only. Please contact us if you are interested in our products but resides outside North America.
4. How can I contact customer support?
We're here to help! If you have any questions, concerns, or need assistance with your order, you can reach out to our friendly customer support team by leaving us a message in the contact us page. We strive to respond to all inquiries within one business days. Your satisfaction is our top priority!
5. What is your refund policy?
As a small operations, we are unable to offer return or exchange at this time. However, we would like to follow up with you to find out why you are not completely satisfy with our product and how can we improve. Please leave us a message in the contact us page. For more information, please refer to our refund policy.
6. Can I track my order?
Yes, you can track the status of your order. Once your order is shipped, we will provide you with a tracking number and instructions on how to track your package. Simply enter the tracking number on our website or the shipping carrier's website to get real-time updates on the whereabouts of your order.
7. Can I cancel or modify my order?
We understand that circumstances may change, and you may need to cancel or modify your order. If you need to make any changes to your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled or modified.