Shipping policy

Last updated: February 1, 2024

Processing Time

Orders are usually processed within 1-3 business days after the order is placed. This excludes weekends and public holidays.

Shipping Methods and Costs

We ship via Canada Post. Shipping costs vary based on the destination and weight of the package and will be calculated at checkout.

Estimated Delivery Times

Estimated delivery times vary depending on the shipping method chosen and the destination. [Provide estimated time frames, e.g., 3-5 business days for standard shipping within the country, 7-14 days for international shipping].

Tracking Your Order

Once your order is shipped, you will receive a tracking number via email to track your package.

International Shipping

We currently ship from Canada to Canada and U.S.A only. Please note, customers are responsible for any customs, duties, or tax fees that may apply. These fees are not included in the shipping cost.

Shipping Address

Ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Damaged Items and Lost Packages

If your item arrives damaged or is lost in transit, please contact us within 48 hours with photographic evidence of the damage. We will assess the situation and offer a replacement or refund as appropriate.

Changes to Shipping Address

If you need to change the shipping address after placing an order, please contact us immediately. We cannot guarantee changes can be made once the order is processed.

Contact Information

For any queries regarding your order or shipping, please contact us at hello@bearlycreators.com.

Disclaimer

BearlyCreators is not responsible for shipping delays caused by external factors (e.g. carrier delays, natural disasters, customs clearance).